1. Who we are
These terms are between you and Arcarius Holding OÜ, registry code 16017534, Lusti 1, Kantkula, Jogeva, 48526 Estonia ("we", "us"), trading as Arcarius Services. Website: arcariusservices.com. Contact: hello@arcariusservices.com.
2. What we sell
Business automation services for small businesses: a missed-call text-back and follow-up system (Pilot, Setup) and monthly maintenance with weekly reporting (Retainer). We sell the work, not software licences.
3. What we need from you
Access, account and phone details, and the approvals we ask for. Delivery times run from when we have everything we asked for. You confirm you have the right to contact the people your system messages, and you stay responsible for the messaging and call-recording laws that apply to your business.
4. Pilot (US$478, one-off)
A 7-day installation of a missed-call text-back and follow-up system. You keep it afterwards. Limited to 2 customers.
5. Setup (US$178, one-off)
Installation of one automation template.
6. Retainer (US$918 per month)
Monthly maintenance and a weekly report. It renews each month until you cancel. You can cancel at any time by emailing hello@arcariusservices.com; cancellation takes effect at the end of the month you have already paid for. We do not refund part of a month.
7. Refunds (Pilot and Setup)
If the text-back is not live and working within 3 business days of you giving us the access and details we asked for, we refund the full amount you paid for that service. After that point we do not refund the days already delivered. To request a refund, email hello@arcariusservices.com within 14 days of payment.
8. No guarantee of results
We promise the work described above, not any number of calls answered, jobs booked or amount of revenue. Any example figures we share are illustrations, not results.
9. Text messages
The text-back and follow-up we run for you sends short texts to people who have just called or messaged your business number about their own enquiry: a reply to a missed call, a booking confirmation, an appointment reminder. We do not send marketing blasts and we do not use purchased lists. How often a person is texted depends on their conversation, usually a few messages. Every text identifies the business it comes from. A person can reply STOP at any time to stop messages (we honour it at once) or HELP for help, or email hello@arcariusservices.com. Message and data rates may apply. Texts are carried by Twilio and mobile carriers, and carriers do not guarantee delivery. Agreeing to receive texts is never a condition of buying anything from us. For US numbers we complete carrier registration (A2P 10DLC) before any text is sent. The greeting callers hear on our own number is on this page.
10. Your information
We use the information you give us only to deliver the service and run our business. We do not sell it. See our Privacy Policy.
11. Liability
To the extent the law allows, our total liability to you is limited to the amount you paid us in the 3 months before the claim.
12. Taxes
Prices exclude any taxes that may apply.
13. Governing law
Estonian law applies, and Estonian courts have jurisdiction.